Luminous North Star CZ 925K Sterling Silver Necklace and Bracelet Set

Returns policy

• Return Request: Contact us within 5 days of delivery.

• Return Window: Items must be returned within 14 days of delivery.

• Return Authorization: Email customer@etossimo.com for approval before returning. Refunds are not processed without authorization.

• Store Credit: Returns beyond 14 days qualify for store credit within 30 days of delivery.

• Return Condition: Items must be unused, undamaged, and in original packaging, including all certificates, warranties, and accessories.

• Shipping Responsibility: Use a trackable, insured courier and retain your receipt. We are not responsible for lost or damaged returns. Shipping costs are non-refundable.

• Processing Time: Once received and inspected, refunds are processed within 1-3 days. Bank processing times may vary.

Shipping policy

Each and every Etossimo product is carefully handmade to perfection.  At Etossimo.com, If the items you ordered are currently in stock, your orders are prepared and shipped within 24 hours. If your order(s) are made-to-order, please allow 7-10 business days (excluding weekends) before we ship.  We kindly ask for your understanding and patience regarding any delays that may occur due to reasons beyond Etossimo’s control during this special process. While you place your order with ease and enjoyment, we are working hard to deliver your product to you as quickly and safely as possible. Once you place your order, a dedicated team at the Etossimo office starts working diligently. Your product is carefully placed in its box, along with a “QR Code Gemstone Certificate,” a special pouch, and if the product is covered by warranty, a “Warranty Certificate” including a 6 months color and gemstone guarantee, all ready for shipment.

Return & Refund Policy

 No problem! We're happy to take returns and exchanges. Products can be returned for a refund; disregarding delivery charges, they must satisfy the following criteria:

- Kindly get in touch with us no later than 5 days after delivery, and return the items to us no later than 14 days after delivery.

Please email for a return authorization at customer@etossimo.com if you would like to make a return; no refunds will be issued without return authorization).

Returns beyond the 14-day period are only qualified for store credit thirty days following the delivery date.

Please put your returns in the original packaging for your security; return your order with an insured trackable courier and save your receipt. Etossimo is not liable for anything lost or damaged in route. Kindly add a note including your invoice number and name. On returned items, we are unable to refund the shipping costs.

The item must to be in undamaged, original, unused state.

- All accompanying items, such as packaging, certificates, and warranties, must be included.

We will email you alerting you that we have got your returned item(s) once your return is accepted and checked. Additionally confirming your refund has been granted is this email. Please allow 1-3 days for this process. Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

  Important Notes

• Products damaged due to misuse, improper care, or normal wear and tear are not eligible for exchange, return, or refund.

• Earrings, piercings, and other hygienic items cannot be returned or exchanged unless they are defective.

With the exception of items that arrive broken or defective, we are unable to accept returns or exchanges for the following items due to the nature of these items:

- Orders that are individualized or customized

- Items on Sale

- Items Purchased During a Sales Event

Terms & Conditions and Terms of Sale

Effective Date: July 14, 2025

1. Website Use and Account Registration

By accessing or using this website (“Site”), operated by Etossimo LLC (“Etossimo”, “we”, “us”, or “our”), you agree to be bound by these Terms & Conditions and our Privacy Policy.

• Certain features may require you to create an account. You are responsible for providing accurate, current, and complete information at all times.
• You may not share your account with others. If you suspect unauthorized access, please contact info@etossimo.com immediately.

2. Orders and Purchase Conditions

• Orders are only valid upon our acceptance. Prices, taxes, and product specifications are confirmed during checkout.
• Once placed, orders cannot be canceled or modified. Etossimo reserves the right to reject any orders that are fraudulent, unauthorized, or erroneous.

3. Shipping, Delivery & Charges

• Orders placed Monday through Friday (excluding holidays) are processed within 1-2 business days. Personalized or engraved products may require additional processing time.
• Once shipped, you will receive a confirmation email with tracking details.
• Shipping Options:
• Standard Ground: Free for eligible U.S. orders. Delivery within 5–7 business days after shipping.
• Two-Day Shipping: Available at an extra cost. Delivered within 2 business days after shipping.
• Next-Day Shipping: Available at an extra cost. Orders placed before 12:00 PM CST ship same day; otherwise, next business day.
• Orders shipped to Alaska, Hawaii, Puerto Rico, or military addresses are not eligible for free Standard Ground shipping.
• Shipping fees are non-refundable.
• For any delivery issues or damages, please contact info@etossimo.com within 30 days of shipment.

4. Warranty, Liability, and Intellectual Property

• All content, software, images, and trademarks on the Site are the exclusive property of Etossimo. Any reproduction or distribution without permission is prohibited.
• The Site and all products are provided “as is” and without any express or implied warranties, including but not limited to merchantability or fitness for a particular purpose.
• Etossimo is not liable for any damages arising from use of the Site or third-party content.

5. Dispute Resolution

• These Terms are governed by the laws of the State of Delaware, USA.
• Any disputes will be resolved exclusively in the state or federal courts located in Delaware.
• Class action waivers and arbitration provisions may apply as required by law.

6. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page. By continuing to use the Site, you agree to the revised Terms.

7. Contact Information

For questions or concerns regarding these Terms, please contact us:
Email: info@etossimo.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM CST

Note:
This text is drafted in the style of a standard U.S. e-commerce Terms & Conditions and Terms of Sale. If you need additional clauses (such as Arbitration or Limitation of Liability), let me know. I can also customize or extend sections to fit your specific business needs.