Cart
0
Frequently Asked Questions (FAQ)
1. What types of jewelry do you sell?
We offer a wide range of fine jewelry, including rings, necklaces, bracelets, earrings, and pendants, crafted from high-quality materials such as gold, silver and gemstones. Our collections include both contemporary and classic designs to cater to different styles and preferences.
2. Are your gemstones natural or synthetic?
We provide clear descriptions of each gemstone, indicating whether they are natural or synthetic, to help you make an informed decision.
3. How do I know my ring size?
We recommend that you visit a professional jeweler to determine your exact ring size. However, you can also use a printable ring size chart or measure your finger using a piece of string or paper to get an approximate size. Please note that resizing is possible for many rings, but it may not be available for all designs.
4. How can I care for my jewelry?
To keep your jewelry looking its best, follow these care tips:
• Avoid contact with chemicals such as perfumes, lotions, or cleaning products.
• Store your jewelry separately in a soft pouch or box to prevent scratching.
• Clean your jewelry regularly with a soft cloth or a jewelry cleaning solution to maintain its shine.
• For intricate pieces, we recommend professional cleaning.
5. Can I return or exchange my jewelry?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, you can return or exchange it within a specific time frame, which will be detailed in our return policy. The item must be unused, in its original condition, and packaging. Some items, such as personalized or custom pieces, may not be eligible for return or exchange.
6. How do I place an order?
To place an order, simply browse our online store and add the desired items to your cart. Once you’re ready, proceed to checkout where you can enter your shipping and payment details. If you have any questions or need assistance with your order, our customer service team is here to help.
7. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other secure online payment systems. All transactions are processed securely to ensure the safety of your personal information.
8. Do you ship internationally?
Yes, we offer international shipping. Delivery times and shipping fees will vary depending on your location. Please check the shipping section at checkout for more details on your specific country or region.
8. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the shipping carrier’s website. If you have any questions about the status of your order, feel free to contact our customer support team.
10. What should I do if my jewelry gets damaged?
If your jewelry is damaged due to a manufacturing defect, please contact us immediately, and we will assist you with repairs or a replacement as per our warranty policy. For damages caused by accidental wear and tear, we offer repair services at an additional cost.
11. What is your warranty policy?
We provide a warranty on all our jewelry pieces to cover defects in craftsmanship and materials. The length of the warranty and specific terms may vary depending on the type of item. Please refer to the warranty details provided with your purchase for full information.
12. How do I know if a piece of jewelry is a good investment?
Jewelry can be a valuable investment, but its worth can vary based on factors such as the quality of materials, craftsmanship, and market demand. We recommend that you consult with a jewelry expert or appraiser for detailed advice on investment pieces. Our jewelry is designed with both beauty and longevity in mind, and many pieces can retain or increase in value over time.
13. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout, and we will carefully package your jewelry in an elegant gift box, ready for presentation.
14. How can I contact customer service?
If you have any questions or need assistance with your order, you can contact our customer service team by phone, email, or through our website’s live chat feature. We are always here to help and will respond as quickly as possible.