Warranty Conditions

 

ETOSSIMO Jewelry

 

At ETOSSIMO, we are committed to delivering high-quality craftsmanship and ensuring your satisfaction. This document outlines the warranty conditions for our products. Please read it carefully to understand your rights and how to make a warranty claim.

 

1. Warranty Period

 

All ETOSSIMO Jewelry products are covered under a 6 months warranty from the date of purchase. The warranty applies to defects in materials and workmanship under normal use.

 

2. What Does the Warranty Cover?

 

The warranty covers:

• Manufacturing defects, such as loose gemstones or broken clasps, that occur under normal usage.

• Tarnishing of metals due to faulty production (excluding tarnishing caused by improper care or exposure to chemicals).

 

3. What Is Not Covered?

 

The warranty does not cover:

• Damage caused by misuse, neglect, accidents, or improper care.

• General wear and tear, including scratches, dents, and tarnishing caused by environmental factors.

• Damage caused by unauthorized repairs or alterations.

• Lost or stolen items.

• Custom-made or personalized jewelry unless the issue is related to manufacturing defects.

 

4. How to Make a Warranty Claim

 

To file a warranty claim, follow these steps:

1. Contact Us: Email info@etossimo.com proof of purchase, and a detailed description of the issue.

2. Provide Evidence: Include clear photos or videos of the defect to help us assess the problem.

3. Return the Product: If the warranty claim is approved, you will need to ship the item to our designated address for inspection. Shipping costs will be covered by [Buyer/Seller – Specify].

4. Repair or Replacement: After inspection, we will either repair the item or replace it with an identical or similar product.

 

5. Repairs Outside the Warranty

 

If the warranty period has expired or the issue is not covered under warranty, we offer affordable repair services. Please contact us for a repair quote.

 

6. Maintenance and Care Recommendations

 

To ensure the longevity of your jewelry, follow these care tips:

• Avoid exposure to harsh chemicals, such as cleaning agents, perfumes, or chlorinated water.

• Store your jewelry in a clean, dry place, preferably in a jewelry box or pouch.

• Clean your pieces gently with a soft cloth to maintain their shine.

 

7. Limitation of Liability

 

ETOSSIMO Jewelry’s liability is limited to the repair, replacement, or refund of the defective product, as applicable under this warranty. We are not responsible for any incidental or consequential damages related to the use of our products.

 

8. Contact Us

 

For warranty claims or further assistance, please reach out to:

• Email: info@etossimo.com

• Website: www.etossimo.com