Returns policy
• Return Request: Contact us within 5 days of delivery.
• Return Window: Items must be returned within 14 days of delivery.
• Return Authorization: Email customer@etossimo.com for approval before returning. Refunds are not processed without authorization.
• Store Credit: Returns beyond 14 days qualify for store credit within 30 days of delivery.
• Return Condition: Items must be unused, undamaged, and in original packaging, including all certificates, warranties, and accessories.
• Shipping Responsibility: Use a trackable, insured courier and retain your receipt. We are not responsible for lost or damaged returns. Shipping costs are non-refundable.
• Processing Time: Once received and inspected, refunds are processed within 1-3 days. Bank processing times may vary.
Shipping policy
Each and every Etossimo product is carefully handmade to perfection. At Etossimo.com, If the items you ordered are currently in stock, your orders are prepared and shipped within 24 hours. If your order(s) are made-to-order, please allow 7-10 business days (excluding weekends) before we ship. We kindly ask for your understanding and patience regarding any delays that may occur due to reasons beyond Etossimo’s control during this special process. While you place your order with ease and enjoyment, we are working hard to deliver your product to you as quickly and safely as possible. Once you place your order, a dedicated team at the Etossimo office starts working diligently. Your product is carefully placed in its box, along with a “QR Code Gemstone Certificate,” a special pouch, and if the product is covered by warranty, a “Warranty Certificate” including a 6 months color and gemstone guarantee, all ready for shipment.
Return & Refund Policy
No problem! We're happy to take returns and exchanges. Products can be returned for a refund; disregarding delivery charges, they must satisfy the following criteria:
- Kindly get in touch with us no later than 5 days after delivery, and return the items to us no later than 14 days after delivery.
Please email for a return authorization at customer@etossimo.com if you would like to make a return; no refunds will be issued without return authorization).
Returns beyond the 14-day period are only qualified for store credit thirty days following the delivery date.
Please put your returns in the original packaging for your security; return your order with an insured trackable courier and save your receipt. Etossimo is not liable for anything lost or damaged in route. Kindly add a note including your invoice number and name. On returned items, we are unable to refund the shipping costs.
The item must to be in undamaged, original, unused state.
- All accompanying items, such as packaging, certificates, and warranties, must be included.
We will email you alerting you that we have got your returned item(s) once your return is accepted and checked. Additionally confirming your refund has been granted is this email. Please allow 1-3 days for this process. Refunds may take additional time to reflect in your account, depending on your bank or payment provider.
Important Notes
• Products damaged due to misuse, improper care, or normal wear and tear are not eligible for exchange, return, or refund.
• Earrings, piercings, and other hygienic items cannot be returned or exchanged unless they are defective.
With the exception of items that arrive broken or defective, we are unable to accept returns or exchanges for the following items due to the nature of these items:
- Orders that are individualized or customized
- Items on Sale
- Items Purchased During a Sales Event
Change, Maintenance, and Return Policy
ETOSSIMO Jewelry
At ETOSSIMO Jewelry, customer satisfaction is our top priority. To ensure a seamless shopping experience, we have outlined our policies for product exchanges, maintenance, and returns below. Please read carefully to understand your rights and our processes.
• ETOSSIMO Jewelry offers maintenance services to help you keep your pieces in excellent condition.
• Maintenance services include polishing, resizing, and minor repairs, depending on the type of jewelry.
• For maintenance requests, please contact us at info@etossimo.com to discuss the type of service needed and associated costs, if applicable.
• You are responsible for shipping the item to us securely. We recommend using a traceable and insured shipping service.
3. Return & Refund Policy
No problem! We're happy to take returns and exchanges. Products can be returned for a refund; disregarding delivery charges, they must satisfy the following criteria:
- Kindly get in touch with us no later than 5 days after delivery, and return the items to us no later than 14 days after delivery.
Please email for a return authorization at customer@etossimo.com if you would like to make a return; no refunds will be issued without return authorization).
Returns beyond the 14-day period are only qualified for store credit thirty days following the delivery date.
Please put your returns in the original packaging for your security; return your order with an insured trackable courier and save your receipt. Etossimo is not liable for anything lost or damaged in route. Kindly add a note including your invoice number and name. On returned items, we are unable to refund the shipping costs.
The item must to be in undamaged, original, unused state.
- All accompanying items, such as packaging, certificates, and warranties, must be included.
We will email you alerting you that we have got your returned item(s) once your return is accepted and checked. Additionally confirming your refund has been granted is this email. Please allow 1-3 days for this process. Refunds may take additional time to reflect in your account, depending on your bank or payment provider.
5. Important Notes
• Products damaged due to misuse, improper care, or normal wear and tear are not eligible for exchange, return, or refund.
• Earrings, piercings, and other hygienic items cannot be returned or exchanged unless they are defective.
With the exception of items that arrive broken or defective, we are unable to accept returns or exchanges for the following items due to the nature of these items:
Orders that are individualized or customized
Items on Sale
Items Purchased During a Sales Event
Contact Us
For questions about exchanges, maintenance, or returns, please reach out to us:
• Email: info@etossimo.com
• Website: www.etossimo.com
Note: Missing contact details and any specific terms regarding shipping costs should be finalized before using this policy officially.
